Terms of Use

Thank you for visiting the website of AVEK VEKRAKOS S.A.

Before entering our online store and browsing our website, please ensure that you have carefully read the following terms and conditions and
you agree with their content, because your further use and browsing of the above website www.avek.gr and the use of our e-shop for the purchase of
of our products and services offered therein implies your express and unconditional consent, agreement and agreement with the content of these terms and the Privacy and Cookies Policy.

In the event that you do not agree with these terms, procedures and policies, then you must at your own risk refrain from visiting, using the Website as well as from any transaction or use of the services of the online store.

GENERAL INFORMATION AND DEFINITIONS

www.avek.gr is the online store for the exhibition and sale of products and services via the Internet of the Anonymous Trading Company “AVEK VEKRAKOS S.A.”, based in Metamorfosi Attica, 10-14, Nafpliou Str. (VAT number: 999075599 / D.O.Y FAE OF ATHENS / No. G.E.MI. 6974501000) (hereinafter “AVEK” or the “Company”). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the AVEK online store, located at www.avek.gr (hereinafter “Website”, “Site”).

AVEK reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store without prior notice, informing visitors by posting the new terms and conditions on the website of this online store. It is clarified that the change of terms does not concern orders that you have already made.

AVEK is committed to the quality, completeness and validity of the information listed on its website, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally, including descriptions, photographs (color rendering, etc) and product prices, or website downtime due to force majeure, without at the same time committing to the availability of the products. The Company, in the context of good faith, is not responsible and is not bound for errors due to misdirection during the registration of electronic data in the store.

LIMITATION OF LIABILITY

AVEK, in the context of its transactions from the online store, makes every effort in good faith for the proper execution of the transactions, however, it cannot provide any guarantee for the availability of the products posted on its website. However, it makes every possible effort to inform customers about the unavailability in a timely manner in case they express an interest in ordering an unavailable product.

AVEK is not liable to customers / users for damages (positive and/or incidental) that may arise from the execution or non-execution of their order.

It also reserves the right to deliver the goods in cases of force majeure. In the context of fulfilling all the commitments undertaken based on the terms of use and operation of the online store, there may be reasonable delays or cancellations, due to circumstances of force majeure or when the delay is due to an event outside the sphere of responsibility and control of the Company , as indicative and not limiting are earthquakes, extreme weather phenomena, pandemics, stoppages, uprisings, decisions of competent authorities that limit the activity of those involved in the execution of orders and sales of agencies and services, cancellation of the execution of an order by a wholesaler-supplier without our own fault, etc. The Company will make every effort to better serve customers, but bears no responsibility for delays or temporary inability to fulfill the its obligations from the above causes.

The online store www.avek.gr provides the content (information, names, photos, illustrations, etc.), products and services available through the website “as is”.

In no case is the ABEK online store liable for any legal or civil and/or criminal claims nor for any damage (positive, special or consequential which -indicatively and not restrictively, disjunctively and/or cumulatively-consists of loss of profits , data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available from him and/or from any unauthorized interference by third parties in products and/or services and/or information available through him.

The links found on our Site may take the user outside of its network to websites that are not controlled by the Company. In this case, the Company bears no responsibility for the content, accuracy, operation, transmissions, as well as for any subsequent changes to these websites. It assumes no responsibility for the contents of third-party offers. The websites, to which it refers directly through external links, are selected by the Company with due care before posting the respective link. However, the Company has no influence on subsequent changes to the directly linked websites, as well as on the contents of subsequent websites of third-party providers. Therefore, the Company expressly distances itself from subsequent changes of directly connected websites, from the contents of subsequent websites and their providers.

COPYRIGHT

This website is the official online store of ABEK. Apart from the expressly mentioned exceptions (copyrights of third parties, partners and suppliers), all the content of the website, including images, texts and audio-visual material, graphics, photos, designs, texts, services and products provided are the intellectual property of ABEK and are protected under relevant provisions of Greek law, European law and international conventions.

Any copying, reproduction, modification, resale or misleading the public about the real provider of the website content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of AVEK.

The names, images, logos, distinctive features, texts and audiovisual material representing AVEK and/or its online store www.avek.gr and/or third parties contracted with it, as well as their products or services, are exclusive trademarks and distinctive features of ABEK and/or www.avek.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks, industrial and intellectual property. In any case, their appearance and display on the website www.avek.gr and in AVEK’s online store should in no way be taken as a transfer or assignment of a license or right to use them.

USER RESPONSIBILITY

The users of the website www.avek.gr agree that they will not use the AVEK website to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, defamatory or is a violation of someone else’s privacy.

SECURITY

AVEK recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security, in accordance with the EU General Regulation on Protection of Personal Data (2016/679). All information related to your personal information and transactions is secure and confidential. The security of the ABEK Online Store is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the User Name (e-mail or username) and the Personal Security Code (password), which every time you enter them provide you access to your personal information with absolute security.

You are given the opportunity to change your Personal Security Code (password) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In case of its loss or leakage, you should notify us immediately, otherwise the AVEK online store is not responsible for the use of the Secret Code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (eg date of birth, 123456, asdfg, 111111, etc.).

Automatic Disconnection

If there is no activity on the Website for a certain period of time, you will be automatically logged out of the members area of ​​the online store.

Controlled Access (firewall)

Access to AVEK’s servers is controlled by a firewall, which allows the use of specific services by clients/users while prohibiting, at the same time, access to systems and databases with confidential data and information of the Company.

Confidentiality of Transactions

Privacy is taken for granted. The same basic principles that govern traditional transactions in a physical store also apply to the online store. All information transmitted by the user/member to AVEK is confidential and the Company has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests and orders.

AVEK does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by our right under a court order or by our duty to comply with a decision of a Public Authority.

PRIVACY

The Company uses the visitors’ data (Name, Surname, email address, contact phone number, etc.), as long as these have been registered through the contact form on the website to communicate with them.

The Company uses the visitors’ data (e-mail address) once they have been registered in the newsletter, to receive its offers and newsletters. You will receive informative Newsletters only if you wish and you declare it during your registration as a member on our Website or by directly registering for the Company’s informative Newsletter.

The Company uses the visitor’s data (e-mail address) once the e-mail address has been entered in predefined fields of the website, for the reminder of an incomplete purchase for products that have been added and remain in the “basket”.

The Company uses the user data (name, occupation, e-mail address, residential address, landline phone, mobile phone, etc.) registered on the Website for all the aforementioned processing purposes as well as for the execution of transactions carried out through the online store . User and transaction details are treated as confidential, just like normal transactions in a commercial store. Users when providing their details in the context of their transactions, as with this one,will be informed by ABEK, they will consent and accept the imminent processing of these personal data, for the needs of the smooth and smooth transaction between the parties, as well as the transmission of these data to recipients (employees, carriers of the Company, etc.) in the context of the processing of the drawn up contract.

In the event that AVEK uses third parties to support its systems, it ensures confidentiality.

You can access the personal information held about you, as well as correct, complete or delete it if you wish.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.

For AVEK, respecting and protecting your Personal Data is a commitment. In any case, the AVEK online store in no way discloses or makes public your personal data and the information you entrust to us. The personal data, which you make available to us by registering as a member, is used exclusively for the execution of your transactions. All information is encrypted and stored with absolute security.
We understand and take seriously the fact that you are aware and concerned about your personal data. For more detailed information about the Protection of your Personal Data when using www.avek.gr we encourage you to read the Company’s Privacy Policy.

COOKIES

AVEK uses “cookies” technology to improve and facilitate your visit to the Website. Cookies are sent to your computer and identify you as a specific user by storing your personal preferences and technical information. Detailed information on the use of Cookies by our Website and your options are available in the Cookies Policy.

CODE OF ETHICS

The operation of the Website www.avek.gr is governed by the terms of the Code of Consumer Ethics for Electronic Commerce (PD 10/2017). You can find more detailed information here.

MINORS

If you are under the age of 15, before deciding whether or not to accept these terms and conditions, it is essential that you review them with your parent, guardian or guardian and fully understand them, both you and your parent or guardian or guardian.
Acceptance of the terms and conditions by them will mean that you agree to them on your behalf. If you invite your children to use the service, you consent to these terms and conditions on their behalf.

PRODUCTS MARKET

In our online store you can find various types of beverages, such as coffee, chocolate, tea and syrups, food packaging, coffee machines & their spare parts, coffee grinders & their spare parts and catering equipment.

To make your search easier, we have divided our products into central categories. All categories are developed in a subcategory tree with the ability to use search filters. Our goal is to get you to the final product with as few clicks as possible.

In case you are looking for something specific, use ‘Search’, which will lead you to your specific option.

AVEK makes every effort to provide high quality services, however it is not responsible for any errors in prices and product features and cannot guarantee that there will be no downtime of the website or “human” and good faith errors during updating/listing the price of a product.

When placing your order, you will receive an automated e-mail to the email address you provided during registration, which will include the details of your order.

In case your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you in the way you indicated when registering or placing your order on our website (phone, email, etc.).

In the event that you do not receive a relevant e-mail confirming your order, it is your obligation to inform us without delay, as there may be a problem with the contact information you have provided. ABEK bears no responsibility in the event that you have entered your contact information incorrectly, as a result of which it is not possible for us to communicate with you.

RIGHT OF WITHDRAWAL

You have the right to return the products you have purchased and request their replacement a) in all cases in which, with proven fault of the Company, wrong products or products of poor and defective quality were sold (error in receiving the order, in billing, in shipping, damaged during transport or with poor packaging) and b) in all cases where there has been a problem or actual defect in the product (functionality or quality) which is covered by the product warranty and if the Warranty has been given by the Company. This provision does not apply to products covered by third-party guarantees such as from the product manufacturer or its agent.

In any case and for all the above cases, the maximum return period for replacement cannot be extended beyond fourteen (14) calendar days from the date of receipt. In addition, for all cases, the product to be replaced-repaired must necessarily be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and without damage, and their packaging should be the one that normally accompanies the product and be in excellent condition, together with all the documents and documents that accompanied the product upon delivery. Before each return, it is recommended to consult with the Company. In any case, the return and replacement is possible under the following conditions:

• you contact the Company on the same day or the next working day
• the product has not been used
• the product is accompanied by all the necessary documents and documents proving the transaction

In the event that the desired return is not made within 14 days, then the Company may not accept any return and/or replacement of products.

Order cancellation

The order can be canceled in the following cases:

Before the order is completed, during the online process of your order you can cancel your order at any time. In this case, the ordering process is automatically interrupted and you can continue to browse our Site.

If the online order has been completed but the product has not yet been shipped, you can contact the Ordering Department by phone at 210 2820220 or by e-mail at sales@avek.gr and one of our associates will take care of canceling your order.

After receiving the product, contact us in the same way as above to explain the reason you wish to cancel the order. One of our associates will serve you immediately and inform you about all your options.

ATTENTION: After returning the product, the price is credited to the method you chose to pay during the purchase. Therefore, in case of payment by credit or debit card, cash is not refunded but the refund is made through Eurobank to your credit card.

For all the above cases, the maximum cancellation period cannot be extended beyond fourteen (14) calendar days from the date of receipt.

PAYMENTS METHODS

Payment by Credit Card:

AVEK’s online store accepts all credit and debit cards compatible with the Greek banking system. Your transactions in our online store are protected by strict online security and encryption systems (SSL 256-bit and digital certification by Cloudflare) which guarantee a secure trading environment. Your card details are not stored in the Company’s storage media during or after the transaction, but are registered directly in the secure payment environment of the cooperating Eurobank Bank, which undertakes the routing of the card payment process.

For card purchases, please follow the instructions when ordering. You will be asked to fill in the number, expiry date and three-digit CVV code on the back of your card on the order form.

By bank deposit:

You can pay your order at any bank that cooperates with the DIAS system (through a physical store, e-banking or phone banking – depending on the capabilities of each bank) by transfer to the Company’s bank account (BENEFICIARY: AVEK VEKRAKOS S.A. ):

COOPERATING BANKS :
ΕUROBANK
IBAN:GR31 0260 2440 0001 9020 0540 085
ALPHA BANK
IBAN:GR67 0140 1590 1590 0232 0003 599
NATIONAL
ΙΒΑΝ:GR12 0110 1330 0000 1334 4045 649
PIRAEUS
ΙΒΑΝ:GR71 0172 0840 0050 8406 3202 620

Upon receiving an update in our payment system about the payment, we confirm your order and the process of sending it begins.
Please keep your proof of transaction.

ATTENTION: Your order will only be processed after deposit confirmation and delivery time is calculated from then.

COST OF TRANSPORTATION

Your order is sent with a partner courier company. Shipping costs in relation to weight and estimated delivery time are described in the following table:

Service Express Next Day	Charge (€ till / kg)	Charge (extra kg)	Time of Del. (Work Days)
Inside Town	€2.00 / 2 kg	€0.80 / 1 kg	1
Land Destinations	€2.50 / 2 kg	€0.80 / 1 kg	1-2
Island Destinations	€2.50 / 2 kg	€1.00 / 1 kg	1-3
Difficult Accessible Dest.	€5.00 / 2 kg	€2.00 / 1 kg	1-5

ORDER DELAY

Your order may be delayed for the following reasons:

• The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestically or internationally. However, there are cases of products whose order may be delayed at customs or in transit, as a result of which we do not have them in our warehouses when we estimate. In such a case, we will contact you to ask if you would like us to deliver the order to you without the particular product or to suggest an alternative.
• The product you ordered has already been discontinued and is not available: Among the range of products we display in our online store there are rare cases where their supplier suddenly and without warning announces that they are discontinuing them. In this case, an employee of our company will contact you immediately to give you all the alternative solutions.
• During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
• In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. the contact information you have entered is not correctly updated.

GOVERNING LAW / ADDITIONAL LOCAL JURISDICTION

The above terms and conditions as well as any amendment thereof are governed and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this without in any way affecting the validity of the other terms. This is a comprehensive agreement between the website www.avek.gr and the visitor of its pages and services and only binds them.

No modification of these terms shall be considered and shall not form a part of this agreement unless made in writing and incorporated herein.
The Company may modify and revise unilaterally, at any time and to the extent that it does not conflict with the applicable Greek and European Legislation, the Terms of Use of this Website, posting any possible revision in this section. We recommend that you periodically check this website to be informed of the current Terms of Use.

For all disputes, conflicts and disagreements between the Company and the Users and Customers of the website www.avek.gr, the Courts of Athens are designated as competent.

This was updated on June 10, 2021.